A stamp or point is missing after my visit
Tell us which restaurant, card or reward is affected and what you expected, ideally including the date of your visit. We will clarify it with the venue. Never send passwords or complete login details.
Walify support
How can we help?
Find answers about the Walify app, your cards and your account — or contact our team directly.
Direct contact
We reply personally.
We usually respond within 24 hours on business days.
Quick answers
Frequently asked questions
How do I delete my account?
In the Walify app, open Profile → Settings → Account → Delete account. Walify shows a final confirmation before deletion. You can also email info@getwalify.de from the address connected to your account.
How do I control who can see my visits?
Open Settings → Privacy in the app. You can change the visibility of restaurant visits for friends at any time. Card balances and rewards always remain private.
How do I manage notifications or location access?
Walify preferences are available under Notifications and Location in the app. Device permissions are managed through your phone’s system settings.
How do I report a post or block someone?
Every post and review includes a Report action. Block people from their profile or under Friends → Blocked. You can reverse a block there at any time.
My restaurant is not listed — what can I do?
Send us the venue name and address. We will add the suggestion and contact the restaurant. Venue owners can reach us through our restaurant contact page.
You are in control
Delete your account and data
In the app, open Profile → Settings → Account → Delete account, sign in again if requested and confirm deletion. Alternatively, email info@getwalify.de from the address connected to your account.
Data covered by deletion
- your login and Walify app account,
- your profile, including name, username, profile picture and birthday,
- friend connections and directly associated community data,
- links to restaurant loyalty cards and associated app visits.
Processing and retention
We process confirmed deletion requests without undue delay. Data that must be retained for legal or security reasons is restricted and removed in line with the periods described in our privacy policy.
A separate loyalty account held by a restaurant may initially only be disconnected from Walify. You can request deletion of points, stamps or Wallet links through the relevant card view, the venue or Walify support.
Privacy requests
Send access, correction, deletion or objection requests to info@getwalify.de. Details about our data processing are available in the German privacy policy.
Security
Walify support will never ask for your password. Only send information required to handle your request.